Refund Policy
Effective Date: October 31, 2024
Last Updated: January 28, 2025
At Aorta Consulting LLC ("we," "us," or "our"), we strive to provide exceptional AI-driven consulting services to healthcare businesses. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services. By engaging with our services, you agree to this policy.
1. General Refund Policy
Consulting Services: Due to the customized and non-tangible nature of our consulting services, all fees paid are non-refundable unless otherwise stated in a written agreement between you and Aorta Consulting LLC.
Payment Disputes: If you believe there has been an error in billing or payment processing, please contact us immediately at [insert contact email] to resolve the issue.
2. Exceptions for Refunds
Refunds may be considered under the following circumstances:
Service Cancellation by Us: If we are unable to deliver the agreed-upon services due to unforeseen circumstances, a full or partial refund may be issued at our discretion.
Breach of Agreement: If we fail to meet the terms outlined in a signed agreement or statement of work, you may be eligible for a refund.
3. How to Request a Refund
To request a refund, please contact us at:
Aorta Consulting LLC
1209 Mountain Rd Pl NE, STE R
Albuquerque, NM 87110, USA
Email: payments@aortaconsulting.com
Include the following information in your request:
Your full name and contact information.
A detailed description of the reason for the refund request.
Proof of payment (e.g., invoice number or transaction ID).
4. Refund Processing
Review Process: All refund requests will be reviewed within [insert number, e.g., 7-10 business days]. We may contact you for additional information if needed.
Approved Refunds: If your refund request is approved, the refund will be processed using the original payment method within [insert number, e.g., 14 business days].
Declined Refunds: If your refund request is declined, we will provide a written explanation of the decision.
5. Non-Refundable Items
The following are explicitly non-refundable:
Services already rendered or partially completed.
Customized deliverables or work products created specifically for your business.
Any third-party fees or costs incurred on your behalf.
6. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
7. Contact Us
If you have questions about this Refund Policy, please contact us at:
Aorta Consulting LLC
1209 Mountain Rd Pl NE, STE R
Albuquerque, NM 87110, USA
Email: payments@aortaconsulting.com